Privacy Policy

Last updated on January 14, 2026

1. INTRODUCTION

This Privacy Policy describes how HASHFLOW LTD(referred to as "HashFlow", "we", "us" or "our") collects, uses, and shares your personal information when you visit or use our services through our websites (hashflow.cc) and associated cloud mining and digital asset infrastructure services (the "Platform"). We are committed to protecting your privacy and ensuring the security of your data in accordance with international data protection standards.

2. LEGAL BASIS FOR PROCESSING

We process your personal data based on several legal grounds:

Consent: When you have given clear consent for us to process your data for a specific purpose (e.g., subscribing to a newsletter).
Contractual Necessity: When processing is necessary to provide the services you have requested (e.g., managing your mining account).
Legal Obligation: When we must comply with law (e.g., Anti-Money Laundering regulations).
Legitimate Interests: When processing is necessary for our legitimate interests, such as improving platform security and preventing fraud.

3. THE DATA WE COLLECT

3.1 Information You Provide Directly

Identity Data: Email address, and in cases of KYC compliance, full legal name, proof of identity documents, date of birth, and residential address.
Financial Data: Cryptocurrency wallet addresses, payment transaction IDs, and transaction history within the Platform.
Communication Data: Content of your support tickets, emails, and any feedback you provide to us.

3.2 Information Collected Automatically

When you interact with our Platform, we automatically collect certain information about your device and usage:

Log data including IP address, browser type, operating system, and referral URLs.
Detailed usage patterns, access times, page views, and session duration.
Device-specific information and approximate geolocation derived from your IP address.

Note: To maintain platform integrity and prevent Sybil attacks, we actively monitor for and may restrict access from VPNs, proxies, and TOR browsers.

4. HOW WE USE YOUR DATA

Providing Services: To manage your hashrate allocation, process HFC distributions, and maintain your account.
Platform Security: To verify accounts, detect and prevent fraud, spam, or abuse, and protect the overall network infrastructure.
Regulatory Compliance: To meet our legal obligations under Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) laws.
Customer Support: To investigate and resolve technical issues or disputes you may encounter.
Improvements: To analyze user behavior and optimize the user experience and platform performance.

5. DATA SECURITY & PROTECTION

5.1 We implement rigorous technical and organizational security measures to protect your data, including industry-standard SSL/TLS encryption, firewall protection, and mandatory internal access controls. Personal data is only accessible by a limited number of authorized personnel who have special access rights to such systems and are required to keep the information confidential.

5.2 While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. DATA RETENTION

6.1 We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our Service and hold certain information:

Essential Cookies: Necessary for the operation of the site, such as session management and security.
Functional Cookies: Used to recognize you when you return to our website and remember your preferences.
Analytical Cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.

8. THIRD-PARTY DISCLOSURES & KYC

8.1 Identity Verification

For enhanced security and compliance, we offer manual identity verification:

You submit identification documents and a verification video through our platform.
Documents are reviewed by our team and stored securely for verification purposes.
We store verification status and related metadata associated with your account.

8.2 Operational Partners

We may share your data with trusted third-party service providers who assist us in operating our Platform, such as cloud hosting providers, payment processors, and security auditing firms. All such partners are contractually obligated to protect your data.

9. INTERNATIONAL DATA TRANSFERS

9.1 Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. YOUR LEGAL RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

The right to access, update, or delete the information we have on you.
The right of rectification (to have your information corrected).
The right to object to our processing of your personal data.
The right of restriction (to request that we restrict the processing of your data).
The right to data portability.
The right to withdraw consent at any time.

11. CHILDREN'S PRIVACY

11.1 Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us.

12. CHANGES TO THIS PRIVACY POLICY

12.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

13. CONTACT US

13.1 If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact our Data Protection Team at: hi@hashflow.cc

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